Frequently Asked Questions
• Is artwork included in the price for custom wear?
• Can you design our bike club/team/store/ etc. logo?
• How long does it take for me to get my jerseys?
• How hard is it to add to an existing order?
• Yeah, but what’s special about Chronic Cycling apparel?
• What fits/cuts do you offer?
• What zipper options do you offer and how much do they cost?
• Is there a limit to how many colors I can use?
• Is artwork included in the price for custom wear?
Up to two hours of artwork time are included with each order. This time is used for jersey layout (for approval), and production fi les set-up. This time does not include design, file cleanup or touch-up, corrections, etc.. Artwork submitted must meet Chronic Cycling’s artwork guidelines. If you wish, Chronic Cycling may design your jerseys for a fee. Design for custom clothing clients goes for $50/hour, and is typically no more than a few hours.
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• Can you design our bike club/team/store/ etc. logo?
Sure. As a designer by trade, Nando has many years of experience in graphic design. The careful design of an identity, however, is not included in the artwork services provided with each order, but are, instead a separate service. Please contact nando @ chroniccycling dot com for a professional consultation.
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• How long does it take for me to get my jerseys?
Typical order turnaround is about six to eight weeks (1 1/2 to 2 months).
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• How hard is it to add to an existing order?
It’s hard to tell how much time we have to add to an order, typically no more than a day or two. If it’s actually already being worked on, it’s too late. I suggest you try to get hard numbers before placing the order.
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We don’t think it’s fair for clients that have ordered in a timely fashion, nor clients who cannot afford it, to give special treatment to anyone based on a surcharge. That said, sometimes we can get orders in a little shorter time frame. Please contact custom @ chroniccycling dot com to discuss your situation.
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All of our custom jerseys and technical t-shirts are made from 100% polyester wicking fabric. We just secured production in waffle-style fabric that is resistant to abrasion.
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• Yeah, but what’s special about Chronic Cycling apparel?
A couple of things come to mind:
- Cool: We’re riders too, and wear Chronic Cycling. Direct involvement in the Austin cycling scene provides great feedback on product. From mountain bikes, to roadies, to commuters, we “get it”
- Pretty cool: Unlimited colors (no silly color limitations or charges); Tagless neck.
- Way cool: On our jerseys, artwork is always sized to the jersey size. That way, your design is larger on larger jerseys and smaller on smaller jerseys, so it looks proportional. Most other manufacturers pick a size and run with it on all different size jerseys (or charge to do like we do).
- Coolest: Chronic Cycling supports the same things you do: Bicycle advocacy (LOBV, Bike Texas), IMBA; causes like the fight against cancer through Livestrong, fight against Aids (Aids Lifecycle), MS 150, and others; and fun stuff too (like the Tour de Fat), as well as other grassroots cycling goodness in our community.
As of June 2010 we offer:
- Jerseys
- Technical (“running”) T-shirts
- Shorts (regular and bibs)
- Socks
• What styles/fits/cuts do you offer?
The styles include jerseys and t-shirts, in both men and women-specific cuts. Jerseys are available in three fi ts:
- Mountain fit: relaxed, loose-fitting, no elastics, single zippered pocket in back (a Chronic Cycling exclusive!)
- Club fit: traditional form-fitting, elasticized waist, three pockets in back
- Race fit: performance fit, elasticized waist and cuffs, three pockets in back
Technical T-shirts are available in short or long sleeves, in male and female cuts. The male cut has a crew neck, the female cut has a “v” neck. Click here to see all the styles.
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Sadly, there is no such thing in the US. Sizes vary wildly from one manufacturer to another. Our own vendor supplies several brands and has different size charts for each, that’s how inconsistent these things are.
So we did the next best thing and standarized our sizes to match our size chart. Examine the size chart closely. Measure a jersey that you like how it fits (armpit to armpit, laying flat). Multiply that measurement by 2. Use that (not your chest or jacket measurement, but the jerseys’) to order. Here’s the size chart: http://chroniccycling.com/custom/size-chart/
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• What zipper options do you offer and how much do they cost?
3/4 length hidden zipper, of full length visible zipper are standard (your choice). We can also do a shorter zipper. There is no price difference between these choices.
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All our custom wear is dye sublimated via a digital process. Sublimation is a printing process whereby the image on a sheet of paper is transferred onto fabric through heat and pressure. The heat and pressure cause the ink on the paper to turn to a gas which permanently impregnates the fabric. The benefi t of this process is that the image is permanent and will not crack or fade like silk screening. Because the ink impregnates the fabric and does not lay on top of the fabric like silk screen printing, it does not interfere with the wicking properties or breathability of the garment.
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• Is there a limit to how many colors I can use?
No. Because we use a digital process, the only limit is imposed by the limits of the CMYK process (think of printing on an inkjet printer).
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Digital sublimation is printed using a process know as “CMYK” (for Cyan, Magenta, Yellow, and blacK). This process allows you to have many colors in your image. However, we cannot guarantee an exact match of a Pantone spot color with CMYK printing. Due to the numerous variables involved with printing we are not able to offer color matching at this time. That said, results are typically remarkably close to our clients specs.
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We ship via US Postal Service Priority Mail, or UPS Ground, from Zip code 78745 (Austin, TX). Shipping charges are as follows:
We’ve broken down ordering into an easy three-step process:
- Artwork
- Order Form
- Money
Go to “Custom” and learn more, and call us for help!
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We’ll bill you through Paypal. If you do not have a Paypal account and don’t want to sign up, you can follow the link under “Don’t have a Paypal account?”
Chronic Cycling is a small operation, and lacks the resources and know-how to offer the enterprise level security Paypal does. By using their time-tested service, we never know your credit card or bank information, thus eliminating the risk of compromising it.
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